The BT Local Business (BTLB) network was established because of customer demand.

BT has some 1.2 million small business customers in the UK and they told BT that they preferred to deal with other SMEs who understood their needs. BT therefore complemented their existing sales force with a network of circa 60 BT Local Businesses. 

Each BTLB is an independent company run by experienced sales people, with the full support of the BT organisation.

The BTLB's exclusively sells quality BT products and services, including:

• Calls and lines packages
• Internet and e-business solutions
• Mobile phones and tariffs
• Phone and data solutions

They are backed by a huge resource of expertise, but in an accessible, friendly format which offers business customers a single, local point of contact, for any IT and communication needs.

Every BT Local Business has an exclusive territory in which it acts as the primary sales interface, focusing on selling to companies of all types with up to 50 employees.